Frequently Asked
Questions
Everything you need to know about WBU
Who can access WBU?
WBU is exclusively available to licensed World Financial Group (WFG) agents operating in Canada and the United States. Access is invitation-only and granted through your WFG team leadership.
How do I get access to WBU?
Your WFG team leader or upline will send you an invitation link. If you're a verified WFG agent and haven't received an invitation, contact your direct upline or reach out to our support team.
Is WBU available in other countries?
Currently, WBU is available only for WFG agents in Canada and the United States. We have plans to expand to other regions in the future.
How do I reset my password?
Click the 'Forgot Password' link on the login page and follow the instructions sent to your registered email address. If you continue to have issues, contact our support team.
Can I share my account with my team?
No, each agent must have their own WBU account. Your progress, analytics, and team data are unique to your account. Sharing credentials is a violation of our Terms of Service.
How do I update my profile information?
Navigate to your dashboard, click on your profile icon in the top right, and select 'Settings'. From there, you can update your name, contact information, and profile picture.
How do the training modules work?
WBU offers structured learning paths organized by tier. Each module contains video lessons, reading materials, and quizzes. Complete modules to track your progress and unlock advanced content.
Can I download training materials for offline use?
Some training materials are available for download directly within the platform. Look for the download icon on lesson pages. Note that downloaded materials are for personal use only.
How do I track my progress?
Your dashboard displays your overall progress, module completion status, quiz scores, and learning streak. You can also view detailed analytics in the 'My Progress' section.
What devices can I use to access WBU?
WBU is accessible on any modern web browser (Chrome, Firefox, Safari, Edge) and has dedicated mobile apps for iOS and Android devices.
Why is the platform loading slowly?
Try clearing your browser cache and cookies, or try a different browser. If the issue persists, check your internet connection or contact our support team with your device and browser details.
The mobile app keeps crashing. What should I do?
First, ensure you have the latest version of the app installed. Try restarting your device and reinstalling the app. If the issue continues, contact support with your device model and OS version.
Who can access WBU?
WBU is exclusively available to licensed World Financial Group (WFG) agents operating in Canada and the United States. Access is invitation-only and granted through your WFG team leadership.
How do I get access to WBU?
Your WFG team leader or upline will send you an invitation link. If you're a verified WFG agent and haven't received an invitation, contact your direct upline or reach out to our support team.
Is WBU available in other countries?
Currently, WBU is available only for WFG agents in Canada and the United States. We have plans to expand to other regions in the future.
How do I reset my password?
Click the 'Forgot Password' link on the login page and follow the instructions sent to your registered email address. If you continue to have issues, contact our support team.
Can I share my account with my team?
No, each agent must have their own WBU account. Your progress, analytics, and team data are unique to your account. Sharing credentials is a violation of our Terms of Service.
How do I update my profile information?
Navigate to your dashboard, click on your profile icon in the top right, and select 'Settings'. From there, you can update your name, contact information, and profile picture.
How do the training modules work?
WBU offers structured learning paths organized by tier. Each module contains video lessons, reading materials, and quizzes. Complete modules to track your progress and unlock advanced content.
Can I download training materials for offline use?
Some training materials are available for download directly within the platform. Look for the download icon on lesson pages. Note that downloaded materials are for personal use only.
How do I track my progress?
Your dashboard displays your overall progress, module completion status, quiz scores, and learning streak. You can also view detailed analytics in the 'My Progress' section.
What devices can I use to access WBU?
WBU is accessible on any modern web browser (Chrome, Firefox, Safari, Edge) and has dedicated mobile apps for iOS and Android devices.
Why is the platform loading slowly?
Try clearing your browser cache and cookies, or try a different browser. If the issue persists, check your internet connection or contact our support team with your device and browser details.
The mobile app keeps crashing. What should I do?
First, ensure you have the latest version of the app installed. Try restarting your device and reinstalling the app. If the issue continues, contact support with your device model and OS version.